Testimonials
At MEX we constantly strive for customer satisfaction. Our products
are designed by users for users, our service is effective, efficient and friendly
and we love to get feedback. Below are some comments from customers and their experiences
with our products and staff.
State Automation
"Without the always friendly help from your support team, our tender proposal would
not have been submitted without meeting our own high expectations. Thanks to Sarah
who has spent a little time on this with me. A Very big Thank you to Ryan Storey
who prioritised our requests in order to get our proposal out on time. Ryan was
consistently courteous, professional and succinctly diligent. Ryan delivered on
everything that was proposed, on or before schedule. I was constantly kept in the
loop regarding the status of all works carried out.
In the case of us being appointed with the proposed tender, there will be no doubt
that your staff, particularly Ryan, would have affected this desired outcome."
Mirvac
"On behalf of the team at Mirvac, we wish to thank you and your staff for all the
support we have received from your team during the past 12 months, whilst we have
been setting up MEX for Mirvacs' portfolio of properties.
The support team have been more than helpful with any query we have raised with
them, I am sure a lot of them may have seemed very trivial to them but they still
assisted in a professional manner.
In regard to the issue I raised with you last week concerning MEX Ops and how it
was not allocating the requests to the correct region, we are extremely grateful
and impressed that you and your team were able to address the issue with a patch
in less than a week although initial thoughts were that we would have to wait until
a new version was released.
Mirvac is using MEX Australia wide for all its commercial properties and hotels.
MEX Ops is used for all tenant requests throughout these properties so without the
fix your team carried out, we could of compromised an important part of the customer
service that is critical to our operations.
Please extend our appreciation to all your staff and we look forward to catching
up with yourself at the next users’ conference."
Summit-Quinphos
"I called your customer service office yesterday "Spoke to Sarah" with regards to
obtaining another copy of MEX because my copy was stolen. I received everything
today. I must congratulate you and your team on the prompt service. Since I have
been in New Zealand for 10 years I have never had such good service and I believe
that this is a major strength to grow the company."
Sims Metal
David Mathers, Production Manager
"..I can see that from today’s course how helpful MEX will be for the day to day
running of the plant. For costing, downtime, trending, stores, assets and inspections."
Hollywood Private Hospital
Allison, Admin Officer
"Reporting features are excellent. I like having the ability to change names so
I can virtually create the style of report/work order I like and that suits our
company."
Brickwood Holdings
David Simpkin, Maintenance Manager
"[MEX is] Easy to use and set up. Very good way of tracking costs and History."
Northern Health – The Northern Hospital
Kellie-Lee Loft, Admin
Executive
"The MEX system is much more user friendly. Quicker reports are great having the
ability to create a report to the users needs/requirements."
Pacific
Hydro
Caitlin Wilson, Operation Engineer
"The setup process was greatly assisted by MEX, using their trainers at our work
place saved us significant amounts of time."
Mirvac Real Estate
Shane McPherson - National Service Delivery Manager
"Mirvac Asset Management currently manage over 100 sites, being Commercial, Industrial
& Retail assets. MEX allows us to compartmentalise critical information at each
site via the Regions tool, whilst still allowing core administration functionality
across all properties.
Also of major importance to Mirvac is the Purchase Order authority level. We set
our staff varying levels of purchasing authority limits, and as these limits are
exceeded, the PO escalates through our management hierarchy for approval
We have sampled numerous CMMS and none match our requirement as closely as MEX."