CUSTOMER TESTIMONIALS |
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At Maintenance Experts we constantly strive for customer satisfaction. Our products are designed by users for users, our service is effective, efficient and friendly and we love to get feedback. Below are some comments from customers and their experiences with our products and staff. |
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STATE AUTOMATION |
“Without the always friendly help from your support team, our tender proposal would not have been submitted without meeting our own high expectations. Thanks to Sarah who has spent a little time on this with me. A Very big Thank you to Ryan Story who prioritised our requests in order to get our proposal out on time. Ryan was consistently courteous, professional and succinctly diligent. Ryan delivered on everything that was proposed, on or before schedule. I was constantly kept in the loop regarding the status of all works carried out.
In the case of us being appointed with the proposed tender, there will be no doubt that your staff, particularly Ryan, would have affected this desired outcome.” |
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MIRVAC |
“On behalf of the team at Mirvac, we wish to Thank you and your staff for all the support we have received from your team during the past 12 months whilst we have been setting up Mex for Mirvacs’ portfolio of properties.
The support team have been more than helpful with any query we have raised with them, I am sure a lot of them may have seemed very trivial to them but they still assisted in a professional manner.
In regard to the issue I raised with you last week concerning MEX Ops and how it was not allocating the requests to the correct region, we are extremely grateful and impressed that you and your team were able to address the issue with a patch in less than a week although initial thoughts were that we would have to wait until a new version was released.
Mirvac is using Mex Australia wide for all its commercial properties and hotels. MEX Ops is used for all tenant requests throughout these properties so without the fix your team carried out, we could of compromised an important part of the customer service that is critical to our operations.
Please extend our appreciation to all your staff and we look forward to catching up with yourself at the next users’ conference.” |
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SUMMIT-QUINPHOS |
“I called your customer service office yesterday "Spoke to Sarah" with regards to obtaining another copy of MEX because my copy was stolen. I received everything today. I must congratulate you and your team on the prompt service. Since I have been in New Zealand for 10 years I have never had such good service and I believe that this is a major strength to grow the company.” |
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