Queensland Sugar Limited
“With MEX Data Hosting we have seen a big increase in system performance. It also makes setting up new users at any of our sites so much easier.”
At MEX, we constantly strive for customer satisfaction where our products and services are diligently developed to provide quality and dependability.
The best way to measure the success of MEX Hosting is to hear directly from the customers that use the service.
Below you can find some feedback from our current MEX customers describing their experience with Data Hosting.
The changeover to MEX Hosting was seamless where we haven’t ever had any issues with the service. The level of support we have received from MEX over the time has been great.
Our company chose MEX Data Hosting as we do not have any room left on our servers and we haven’t had any issues with the service whilst using MEX remotely or onsite.
Mackenzie Marine & Towage chose MEX Data Hosting because it ensures we have a system that has ease of access, guaranteed data security that is constantly backed up.
We utilise the Microsoft Azure platform and boast an uptime of 99%.
Yes, all our components that make up the Hosting environment are located within the Australia East (Sydney) and Australia South East (Melbourne) regions.
For international customers we have servers located within US and Europe. Services can be created/operated from within any location that Microsoft offers. Do note that additional charges will be applied to these centres.
All hosted customers are given a unique link based off their company name and using a sub-domain of the MEX main domain. For example, ABC Maintenance would get abcmaintenance.mex.com.au as a link to their live system.
One of our shared servers would typically be running the following specifications:
- Intel Xeon CPU E5-2673 v4 at 2.30Ghz
- 4core CPU
- 28GB RAM
- Windows Server 2012 R2
- SQL Server 2012 Enterprise
A dedicated server will start at these specs but can be customised to suit the customer's needs. These upgrades are charged separately.
All of the components that make up the MEX application are installed on the same server. Including the web files and SQL Server components.
Yes, what better way to experience the MEX Hosted system than to try it out for yourself. MEX offers a full trial of the hosted system. Using your own data, our test environment can be set up to meet your needs. Allowing you to test the service with ease allowing the tester to make an informed decision on whether or not the MEX Hosted service is right for them.
We utilise the industry leading solution of Microsoft Azure to ensure that your system is hosted with the upmost in flexibility and security
The Hosting network is secured by installing and maintaining Azure’s industry-standard firewall configurations to protect data, and MEX avoids the use of vendor-supplied passwords and other security defaults.
By default, all MEX Hosted sites are set up with HTTPS. If you do require the HTTP site link, we can also provide this, but is not recommended for security reasons. No additional encryption is applied.
By default, we enable Port 80 (HTTP), Port 443 (HTTPS) and RDP Port (this is only accessible from within the MEX Network). HTTP connections are enabled as they are required to force all connections to HTTPS via redirecting, which is also enabled by default.
All SQL Ports are disabled by default, should there be a need for any of these ports, MEX Data Hosting admins will need to be consulted.
No, Load balancers aren't in use. The access to each server is controlled by DNS rules and all traffic for each customer is directed to the appropriate server. However, each server is replicated to a secondary datacentre, ready to failover if required.
As the MEX Hosted service uses the Azure platform, all servers are secured through Microsoft’s industry leadings security infrastructure and firewalls:
- Disk encryption using the BitLocker feature of Windows
- industry-standard network monitoring products
- Microsoft Antimalware software that employs a real-time protection capability that helps identify and remove viruses, spyware, and other malicious software
Full server backups occur daily and are kept in a secure vault for 30 days before being overwritten.
Customers can request to have separate backup schedules set up on the hosted service. This is dictated by what server your system is hosted on and will come at an extra cost.
Yes, all backups are encrypted within the backup vault using Storage Service Encryption (SSE)
Full server replication occurs in real-time to a secondary data center, this copies over the entire system including databases and web files. From a Recovery Point Objective (RPO), this real time replication will give our customers the ability to continue to use the system after a disaster with the most up to date data available.
Every 6 months a live failover test is conducted on the MEX Hosted Service. This test is carried out at off peak times allowing for our administrators to ensure that redundancies will work when we call upon them.
In the event of a sudden loss of service, MEX aims to have customers back up and running in 1 hour.
The MEX Hosted platform is monitored around the clock with a number of different surveillance approaches used to ensure the system is up and running as it should. Our admins use an internal application that allows for the responsive management of all servers wherever required. We also utilise the built in Azure resource monitoring to provide real-time resource usage/history. On top of that we also utilise a third-party service that pings the servers and alerts as soon as they are unresponsive.
Yes, the MEX Cloud Administrators are responsible for the Hosting Platform and performing system updates.
The Hosting status page will be updated prior (if planned), during and after an outage has occurred. This is also accompanied by an alert email in most cases. Phone and/or email support will be available by the MEX Support Team. For example our hosting box 1
We monitor the servers manually, performing specific checks each day. In addition to this, we utilise the MS Azure Security alerts and recommendations.
Azure has been certified for both Unclassified:
- Dissemination Limiting Markers (DLM)
- PROTECTED data.
Yes, the MEX application allows customers to specify an Identity Provider (such as ADFS) that MEX 15 can authenticate against, utilising your choice of either WS-Federation or SAML 2.0 protocols. This option can be setup on request on the MEX Hosted platform.
Yes, we perform a yearly Penetration Test (PenTest) through an accredited third-party PenTest specialist. The results of these tests used to secure not just the MEX Hosted platform but also the MEX application. The last PenTest was conducted in June 2019.
Yes, a pre-announced test is possible and will need to be organised through the MEX Data Hosting administration team. Additional costs will be charged for such a test to be conducted.
Individual customer MEX systems can be restricted by specific IP addresses or domain name.
All default web ports and any additional security can be changed if required, but the customer must be on the standalone server.
Yes - Each server has one user account. There are only two cloud admins at MEX who access these servers.
No, all data entered within the MEX database and/or uploaded to the Hosting platform is owned by the company utilising the application as detailed in the MEX Terms & Conditions.