MEX CMMS Mobile Solutions - MEX Maintenance Software

Frequently Asked MEX Mobile Questions

Platforms & Devices

The brand-new MEX Mobile app for Android and Universal Windows Platform (UWP) have been released and are available to download from their respective stores.

The current MEX iOS app is also available on the app store and will be updated in the new year to the MEX Mobile version.

What Device can I use with the new App?

Any device that uses the following operating systems can use the MEX Mobile app:

Device Operating System Requirements

Windows 10 – Build 17134 or later
Android – 4.3 Jelly Bean or later
Apple – iOS 11 or later

NB: The MEX iOS App remains on the current version. A new version of this app will be released in the near future.

How do I download the App?

Browse to the respective app store on your device and search for MEX. Then simply install the new app on your device and you’re on your way.
Here are some help guides:

How do I connect my own database?

Once MEX is installed on your device, open up the app and tap connect. Simply add in the server address of your system e.g. https://yourserver.com/MEXData

Syncing Data

I don’t have a connection to a network?

You don’t need to be on a network in order to get the job done.

With a brand-new Sync and Go functionality, download the data you need onto your device and go about your business. Set the syncing option to be automatic and when you are back within network range, all data is updated.

If you want to control the upload of data, set the syncing option to manual and initiate the synchronisation when you need to.

How does MEX Mobile Sync my data?

The new MEX Mobile app is primarily offline, this means you will have a local copy of selected data and documents on your device and depending on the sync option you have chosen, this data is synchronised back to the server to be shared with everyone.

When a sync is initiated, the mobile device will first scan its synced records for anything that has changed and updates the server, any records from the server that have also been updated since your last sync will also be downloaded to the device at this time.

For more information about this process, go to Understanding MEX Mobile syncing.

Asset Register

With full access to your Asset Register users can add new assets, take a photo and view any data associated with your Assets.

Work Orders

Take your work with you! No matter where you are, MEX allows you to add, edit, print, complete and sign off on Work Orders and Inspections.

Work History

Full access to all your asset’s crucial information from past issues and preventative measures, allowing you to make informed decisions.

Equipment Readings

This allows users to create new readings and process existing Readings for Assets within MEX.

Drawings & Documents

Access to view, add and delete all the Drawings and Documents you need to get the job done.

Reports

With all the MEX Reports accessible through the MEX app, users can extract any piece data they need from the MEX System.

Dashboard KPI's

All Dashboard List, Graph and Gauge KPI's are now available through the brand-new MEX Mobile App.

Manage Stores*

Access to MEX Stores* on the road. Giving you the ability to take control of your inventory, perform stocktakes, add purchase orders and run reports.

Maintenance Requests

Submit job requests from the palm of your hand. Users can also edit, approve, cancel and open Work Orders from Requests.

Sync & Go!

No Network? No Problems! Sync the data you need onto the device and get on with the job. When you are back in network range simply sync back to the database.

Licensing

How does the licensing work with the MEX App and main version?

A login to the App will consume one of your MEX user licenses. Please keep this in mind should you plan to roll out new devices for your workforce. MEX licences are on a concurrent basis, so you will need to plan your license numbers around how many users are logged in at the same time.

If you have any further questions or require more licences, please contact our Sales team at sales@mex.com.au.

Do I have to pay for the app?

No, all MEX apps are free to download. However, accessing the MEX app will consume a MEX user license.

God Mode is now available on the MEX Mobile App

Security and Customisation

Do my security groups flow accross to the app?

When a user first logs into the app, their assigned security group settings are also migrated over to the app. Ensuring that any areas of the app and mandatory fields are also enforced.

How do I make security changes on the app?

For the first time ever, we have also included God Mode onto the MEX mobile app, allowing administrators to create and edit security groups, set mandatory fields and change labels.

Can I customise the App?

For the first time ever, we have also included God Mode onto the MEX mobile app. Allowing users to edit security directly on the app. Assign mandatory fields, change the name of fields and also the ability to add on any custom fields that have been added to forms and listings inside the main module of MEX.

If you are looking to customise the app further, please get in contact with our engineering team at engineering@mex.com.au.

Do note that any other requests for customisations of the new mobile app will be put into a queue as we look to firstly improve the new app that has just been released.

Barcoding

Can Barcodes be scanned via the in-built camera?

Yes, barcoding has been improved with the MEX Mobile app and can be used in more listings than ever before. Using your devices camera, find Work Orders related to a particular asset by just scanning the barcode in the work order listing.

Can I use my Bluetooth/RFID Scanner?

Yes you can, if you have a Bluetooth or RFID scanner, connect the scanner to your device and you can start scanning your assets.

Does the app support NFC?

Yes, if your Device is Near Field Communication (NFC) compatible then MEX can use NFC to locate Assets, respective work orders and History and more.

MISC

What reports can I access on the Mobile solution?

All MEX reports have been added to the mobile solution. You will however, need to be in network range if you want to run reports, as this requires a connection to the database in order to poll the data.

What about my Dashboard KPI’s?

The MEX Dashboard has also been added to MEX Mobile boosting its reporting capabilities. Access all your graphs, gauges and lists directly from your fingertips.

What languages are available on the MEX App?

English
French
Arabic
Chinese (Simplified)
Chinese (Traditional)
Czech
German
Indonesian
Italian
Japanese
Korean
Portuguese
Russian
Spanish
Swedish
Tamil
Thai
Turkish
Vietnamese

Does the App have push notifications?

Notifications will pop up on your device if there are any orders or approvals that need your input.

Contact MEX Sales Download MEX Mobile FAQ

MEX Mobile Solutions

MEX Android App is Out Now!

Connect Your Data

Simply Sync & Go

Get the Job Done