A Foundation for Manufacturing Excellence: How Vistaprint relies on MEX for maintenance management

Vistaprint is a global provider of printed and promotional materials, helping businesses and consumers bring their brands to life through print-on-demand products and marketing services. Operating across multiple international production facilities, Vistaprint applies Lean Manufacturing principles to deliver high-quality products efficiently and at scale.

To support these operations, Vistaprint relies on MEX as its core maintenance management platform, helping maintenance teams maintain visibility, consistency, and control across a high-volume manufacturing environment.

The challenge

Supporting large-scale manufacturing operations requires maintenance processes that can keep pace with production demands.

Vistaprint needed a maintenance platform that could:

• Manage assets from site and building level down to individual components.
• Support preventive maintenance and reduce unplanned downtime.
• Improve maintenance visibility and reporting.
• Enable maintenance requests from across the production floor.
• Provide the data needed to support continuous improvement.

Building a connected maintenance operation

Vistaprint implemented MEX as the central platform for managing maintenance activities across the business. The system was configured to connect assets, preventive maintenance, inventory, and work management within a single, integrated solution.

By implementing MEX as a connected maintenance platform, Vistaprint established a consistent, data-driven approach to maintenance management that supports reliability, operational performance, and continuous improvement across its manufacturing operations.

Supporting maintenance excellence

By centralising maintenance activities in MEX, Vistaprint has established a connected approach to asset management, preventive maintenance, and work execution.

MEX supports the team by providing:

Asset visibility: Connecting assets, maintenance history, suppliers, and spare parts in a single system.

Preventive maintenance management: Helping teams reduce unplanned downtime and extend asset life.

Maintenance request management: Enabling maintenance issues to be captured and actioned 24/7.

Reporting and KPIs: Providing insight into maintenance performance, workload trends, and asset reliability.

Continuous improvement: Supporting informed decision-making and long-term operational excellence.

"MEX is not just a core part of our maintenance strategy, it provides the framework and reporting structure to guide and track our performance.” — Senior Manager Maintenance & Facilities, Vistaprint Australia

The impact

With MEX as its core maintenance platform, Vistaprint has built a maintenance operation that supports reliability, visibility, and continuous improvement across its manufacturing environment.

The results have helped the organisation maintain high standards of safety, quality, and operational performance, contributing to Vistaprint Australia's recognition with a Bronze Medal for Operational Excellence from the Shingo Institute.

For Vistaprint, maintenance excellence is supported by a long-term vision, a capable team, and the right technology foundation. MEX has been part of that journey from day one, helping the business maintain consistent, efficient, and reliable manufacturing operations.