Date Posted: 27/09/2016 10:09

Cranbrook is an Anglican independent day and boarding school for boys, pre-school aged to year 12. Established back in July 1918 in Bellevue Hill in Sydney Harbour, Today the school comprises of 6 sites with up to 30 buildings that date back to the schools inception with several awarded heritage status. 4 separate education campuses cater for approximately 1600 students and 300 staff across two pre-schools, a junior campus a senior campus and boarder’s accommodation.

“MEX Ops has been a great addition that’s simplified our maintenance requests. We feel its given a great return on investment”

How do you use the MEX Maintenance Software?

Our facilities and maintenance team look after day to day operations, upgrades of facilities, catering, security, co-ordination of function set ups, and general maintenance. MEX helps us manage and track all these activities through requests, Work Orders and Preventative Maintenance policies.

We use MEX Ops in conjunction with MEX to streamline our maitenance efforts across our 6 sites. MEX Ops is used by all staff to send through maintenance requests and issues to our facilities and maintenance team. These requests are then evaluated and Work Orders created to carry out the tasks required. This gives us a maintenance paper trail and helps us keep track of when and where work has been carried out in the different sites and buildings that we maintain.

What Benefits have you seen since implementing MEX?

Having all our procedures for maintaining assets streamlined has been the major benefit. This can be attributed to MEX’s Preventative Maintenance functionality that has allowed us to more rigorously follow and ensure that regular checks and tests are completed on assets along a correct time line.

MEX has allowed us to better collate and view maintenance related information. We can now view all outstanding requests and work in one centralized system as opposed to our previous method of using emails, which we found difficult to collate and hard to track especially when dealing with 6 sites. MEX has simplified this process for us.

Furthermore, the recent addition of MEX Ops to our setup and the fact that it’s very easy to use has been a real benefit for the school as it allows requests to be sent directly to our maintenance team. A great return on our investment in MEX.

What challenges have you faced with MEX?

We only have one full time user of MEX and as such maintain a very simple use of the system. In some instances the level of data input available in MEX is not necessary for us as we don’t fully capitalise on the features and extended functionality. That just tells us there is more to the system if we want to increase our maintenance efforts.

There are some areas in MEX that we would like to see improvement in and it’s refreshing to work with a software company that is able to take on board requests to improving the system. We have spoken to MEX about including MEX Ops photos in Work Orders, as this would give a lot more information to each contractor we assign to carry out tasks, particularly if it is a difficult or unusual request.

Simplifying the way in which Work Orders are printed has also been requested and so far MEX have taken on board our comments positively.

Contact the MEX Sales Team today for more information on the Cranbrook School Case Study or call + 61 7 3392 4777

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