MEX Support

MEX Customer Support

Powering Your Progress with Exceptional Service

At MEX, we view customer service not just as a function, but as a part of our culture. Over three decades, we've built more than just a product; we've nurtured enduring relationships with our clients, serving as partners in their journey. We don't just troubleshoot or guide - we anticipate your needs and help you improve your operations.

Our passionate team is dedicated to transforming your experience with us into a seamless implementation. From answering your queries promptly to smoothing your installation process, we tirelessly work to keep your operations running without pause. Choose MEX Support - because your success is our mission.

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MEX Support Team
MEX User Portal Screen

MEX Annual Maintenance Agreement

Prioritized Support Tailored for Your Success

Navigate the challenges of your maintenance environment with confidence, leveraging our premium Annual Maintenance Agreement (AMA). Crafted to address your needs promptly and effectively, the AMA serves as your tailored pathway to problem resolution, giving your concerns the attention they deserve.

Not just an answer to your questions, the AMA is your strategic guide to optimizing your maintenance operations. It's an alignment of our deep expertise with your unique needs to help you thrive.

The AMA is your ticket to an array of exclusive benefits including:

Limitless Assistance

Enjoy unrestricted* phone and email support from our expert Technical Support Department, available from 7:30am to 5:00pm (AEST).

User Portal Access

Take advantage of the convenience of our User Portal, a one-stop hub for all system upgrades, easily accessible via the MEX website.

Cost-Efficient Upgrades

Keep your system at the cutting edge with our free software upgrades, making the AMA the most cost-effective way to stay updated.

Priority Bug Resolution

If any software glitch arises, rest assured that it will be addressed promptly and with utmost priority for our AMA clients.

Informative Newsletters

Stay ahead of the curve with our regular electronic newsletters, keeping you apprised of the latest MEX updates and news.

Comprehensive Reports Library

Gain full access to our extensive MEX Reports Library, featuring a repository of all current and new reports, exclusive for our valid AMA customers.