MEX Support

MEX Support Services

Get the support and service you deserve from MEX.

Customer service and support is part of our culture at MEX. We passionately aim to answer your questions, smooth-out your installation process and keep your operation running at all costs.

To ensure your problems are solved with priority and attention, we offer a premium support system in the form of an Annual Maintenance Agreement (AMA). The AMA guarantees your business receives the best advice from our most qualified staff. We are in-tune with the maintenance environments of our customers and can not only offer solutions to your questions, we can guide you on the best ways to run your maintenance operation.

As part of your AMA, you will receive several beneficial entitlements including:

  • Unlimited phone and email support from our Technical Support Department
  • Product upgrades and updates
  • Product discounts
  • Priority bug fixes
  • Monthly Newsletters
  • Online chat support

We understand your time is valuable, so our support team is always on hand Monday to Friday, 7:30am – 5:00pm ESDT

We don’t like machines talking to us, so we don’t have any talking at you. MEX is full of real people who are committed to making your MEX experience a positive one.

The AMA cost is determined by the number of concurrent users your business has and is based on a yearly subscription.

To find out more, please contact sales@mex.com.au or call +61 7 3392 4777.