Dedicated customer service is an integral element for MEX and our philosophy is to provide a software system that is affordable, user-friendly, & is backed up with an effective customer support service. To ensure your problems are solved with priority and attention, we offer premium support services in the form of an Annual Maintenance Agreement (AMA).
The AMA is your ticket to expert advice and guidance from our technical staff who can offer solutions to your questions and guide you on the best ways to run your MEX system. The MEX Support Team is full of real people who are based out of our Australian Office and are available Monday to Friday 7.30am – 5.00pm AEST.
Having an AMA also provides the benefit of keeping your system up to date with free upgrades of all software. Furthermore, all AMA customers are given access to the User Portal and are eligible to receive our regular electronic newsletters advising them of all the latest MEX updates and news.
The following benefits are provided to all customers who hold a valid AMA:
You can enter into an AMA at any time where the cost is determined by the number of licenses held by your business. For further information please contact our Sales Team at firstname.lastname@example.org or phone +61 7 3392 4777.
*Please note with the new MEX Report Designer, Report Editing is not supported by MEX Support. Our team can guide you to the Report Designer and help get you started, what you do from then on is not supported.