Notifications allow users to be alerted whenever a record is created, cancelled or closed. When they need to be approved or someone has actioned a line. MEX Notifications have now been improved to allow for even more information to be sent out to users, keeping them more informed than ever before. Best of all, users can go through each notification and specify conditions and filter exactly what notification is sent out from MEX.
All notifications are set up on a per user basis. Below is an image showing what the new MEX Notifications look like including what you can do on the screen
Let’s run through this image
When you go to create a new notification, you will be greeted with a form that looks like this.
This is where you select what type of notification you are trying to create, such as when a ‘Work Order is Created’. You can only have one notification type per notification. After choosing you notification type and pressing the create button, you will be greeted with one of two different forms.
If you’re creating a notification that has different settings from the original, then go ahead and press yes. Otherwise you should press no and re-configure your existing notification.
This form can be basically divided into three sections.
There are two sections in the General Notifications Settings that can be changed
Notification Conditions are based on the notification type you’ve selected. In this example, I’ve used ‘Work Orders Created’ so the conditions we can change as shown above. You can choose to specify which conditions you want met in order for a notification to be sent to you. In the example above, there are no conditions set so you will be receiving a notification no matter what department, priority, JobType or its assignment.
The Notification Filters is where you can specify a more specific list that you want notifications to be dependent on. For instance, you could add a list of Assets to the filter above and you would only receive notifications for Work Orders raised with Assets in that list. Different Notification Types will give you different filters to filter by.
If you need a Notification that you cannot create, please feel free to contact MEX Support at firstname.lastname@example.org or call +61 7 3392 4777 and they will help out however they can.