MEX Blog Article

Using the New MEX Notifications

Using the New MEX Notifications


Notifications allow users to be alerted whenever a record is created, cancelled or closed. When they need to be approved or someone has actioned a line. MEX Notifications have now been improved to allow for even more information to be sent out to users, keeping them more informed than ever before. Best of all, users can go through each notification and specify conditions and filter exactly what notification is sent out from MEX.

All notifications are set up on a per user basis. Below is an image showing what the new MEX Notifications look like including what you can do on the screen

MEX User Notifications

Let’s run through this image

  1. The MEX User Notifications Tab is now the container for all Notifications.
  2. This is a list of notifications per user. All the Notifications that were in MEX before this build are now included in this list by default. You can choose which notifications are enabled and disabled for each user from here.
  3. There are now more options for what you can do with notifications which is shown by these buttons.
    • New Notification: This is where you go to create a new notification for this user.
    • Details: This is to view the details of the selected notification.
    • Copy Notifications From User: This is for when you have a notification that is close to what you want but needs to be modified but you still want the original notifications to stay as such.
    • Delete: This is to delete notifications that you no longer need for this user.

When you go to create a new notification, you will be greeted with a form that looks like this.

Create Notification

This is where you select what type of notification you are trying to create, such as when a ‘Work Order is Created’. You can only have one notification type per notification. After choosing you notification type and pressing the create button, you will be greeted with one of two different forms.

  • If you try to create a new notification using a notification type that is already in yourlist, then this message will show up.

Duplicate Detected

If you’re creating a notification that has different settings from the original, then go ahead and press yes. Otherwise you should press no and re-configure your existing notification.

  • If you are creating a notification type that isn’t in your list or you’ve pressed yes on the ‘Duplicate Detected’ form, you’ll be greeted with the Notification Creation form as seen below.

Notification Details

This form can be basically divided into three sections.

  1. General Notification Settings
  2. Notification Conditions
  3. Notification Filters

There are two sections in the General Notifications Settings that can be changed

  • Notify me for: This is where you choose if you want to receive notifications based on other user’s work, your own work or everything.
  • Forward Emails to: This is for when you are unavailable, you can choose where any notifications that you receive go to instead.

Notification Conditions are based on the notification type you’ve selected. In this example, I’ve used ‘Work Orders Created’ so the conditions we can change as shown above. You can choose to specify which conditions you want met in order for a notification to be sent to you. In the example above, there are no conditions set so you will be receiving a notification no matter what department, priority, JobType or its assignment.

The Notification Filters is where you can specify a more specific list that you want notifications to be dependent on. For instance, you could add a list of Assets to the filter above and you would only receive notifications for Work Orders raised with Assets in that list. Different Notification Types will give you different filters to filter by.

If you need a Notification that you cannot create, please feel free to contact MEX Support at support@mex.com.au or call +61 7 3392 4777 and they will help out however they can.

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